Support
Decora is made by a small team in Australia. If something is broken, or you just want to know how a feature works, write to us and a person reads every message.
Get in touch
Email is the fastest way to reach us, and the only channel we monitor. We aim to reply within two business days.
Email support- Your app version. Profile → Support & FAQ shows it at the bottom of the screen.
- Your device and iOS version.
- What you did, what you expected, and what happened instead.
- A screenshot, if there was something on screen worth seeing.
Common questions
How does Decora work?
Take a photo of a room, choose a style, and Decora returns a photorealistic redesign along with product recommendations, paint matches, and a short plan for making the change yourself.
What is the difference between a scan and a redesign?
A scan analyses your room and gives you a rating and specific recommendations. A redesign generates a new visualisation of the room in the style you picked. They draw on separate monthly allowances, so analysing a room does not use up a redesign.
What do I get for free?
Three room scans a month, plus your first full redesign free, with the makeover plan, shop-the-look and paint matches that come with it. Pro and Max add monthly redesigns, more scans, every style, guided refinements and Projects. Full details are on the pricing section of the homepage.
My redesign does not look like my room.
Decora keeps the structure of the room (walls, windows, proportions) and reimagines the furnishing and finish. Results are strongest from a photo taken from a corner in good daylight, with the whole room in frame. If a redesign misses the mark, use a guided refinement to steer it rather than starting over.
A redesign failed. Did it use up my allowance?
It should not have. A redesign that fails to produce an image returns the allowance automatically. If yours looks wrong, email us with roughly when it happened and we will check the account and put it back.
How do I change or cancel my subscription?
In your App Store subscription settings, at any time. Profile → Manage subscription in the app opens them directly. You keep access until the end of the period you have already paid for. Cancelling during a free trial stops it before it charges.
How do I get a refund?
Apple processes every purchase made in the app, so refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com. If Apple declines and you think that is wrong, email us and we will help where we can.
I paid but the app still shows the free plan.
Go to Profile → Restore purchases while signed in with the same account you bought on. That is also what to do after reinstalling or moving to a new device. If it still does not appear, email us the address on your Decora account.
How do I delete my account and everything in it?
Profile → Danger zone → Delete account. It permanently removes your account, your scans, and your stored images, and it cannot be undone. Deleting the account does not cancel an active subscription, so do that in your App Store settings first.
What happens to my photos?
Your photos stay private to your account. They are stored in private cloud storage, reachable only through short-lived signed links generated for your session, and they are not used to train models. The privacy policy explains it in full.
See also the privacy policy and terms of service.